Customer Testimonials
Both servicing for November's new snow tires with wheels and April's swap back to summer tires were flawless. Also did an excellent job mounting a new trailer hitch and some trim on the doors. Great job everyone!
Josh McCoy was a life saver! My batttery randomly died and I was stranded at a gas station when I was supposed to be picking my girlfriend up at the airport. Josh had me back on the road within an hour! He was a knight in shining armor! Thanks again Josh for such wonderful customer service!
Gary Schram was very accomodating during our visit and eventually leading us the purchase. The transaction was smooth and were able to drive with the vehilcle in less than 2 hours….
Mike Girard was FANTASTIC! I’ve never been happier to speak to a salesman in my life! He had amazing customer service and determination to get us a reliable and safe vehicle for my family and our 4 month old son. He was patient, kind and very responsive! He answered every question we had and walked us through the whole process. I’d recommend him to my friends and family and anyone looking for a vehicle! If you’re looking for a vehicle I highly recommend checking out Mike Girard at Williams in Traverse city! 10/10 in our book!
We were there August 18,2023 A light came on saying low tires.we pulled in the service areaA lady checked the tires and turned off the light off and said we’re go to go. A very professional attendant I wish I had her name,but I don’t.They didn’t charge us a thing!!! Honda 1919 CRV
I leased a new car and the second day I owned it, all of the warning lights on the dashboard lit up. I had to drive 60 miles back to the dealership with my husband following in his car because the general manager refused to give me a loner to drive home while they diagnosed and fixed my brand new car. My husband had to drive me back to pick it up 9 days later (240 miles for both round trips). To top it off, I called my insurance company yesterday to find out why I hadn’t gotten my new insurance card ... Read More DealerRater - Jul 11, 2023
Spent 150$ for them to plug their computer into my car to tell me I need my computer fixed before they could understand what is wrong and that would be 700$. Btw my car runs fine just wanted tire light off. Not happy and won’t be going there again.
Purchased a Ridgeline today and was helped by Austin. Super attentive and addressed all my questions and concerns. Made a good decision and I love my truck!
We took our Honda Pilot in for brake service (front and back) before our vacation. It drove fine to our destination. We used the parking brake at our mountain destination and the next morning it would not release. Williams told us to take it to a dealer in Asheville, NC so we did. Since we had just had all the brakes replaced we asked them to help cover part of the costs. Appletree Honda in Asheville had our car for 5 days to complete the repair and overcharged us. We did not hear from Williams at all during this time to ... Read More DealerRater - Sep 26, 2022
They were friendly and talkative but I called and explained why I was bringing my car in and in the notes they had only written “power seats not working” when they did in fact work and I had to re explain everything. Brought it in for a 9 am appointment it is now 5 and it hasn’t been into the shop yet and I’ve gotten no update calls. When I called and asked the parts person told me they’d call me back and never did. I drove an hour from home to get my car in and out and ... Read More DealerRater - Jun 8, 2022
Josh McCoy is wonderful! Only been there twice but he's been so nice & helpful!
Awful customer service.
I've worked in customer service since I could remember so I'm very understanding and patient. I don't support "Karen" additude nor will I behave as one. But I feel that our experience needs to be noted for anybody else's future reference.
The first time I brought my vehicle in for a service, we just needed an oil change and for them to let us know how much it would be to fix one of the front lights- they gave us the oil change and fixed the front light without telling us ... Read More DealerRater - Jan 26, 2022
Went in for car maintenance on Dec. 31 after making a appointment at 3pm the day before. Asked Josh if he could get me in early . He got me in at 1:30 and I was out by 3pm. GREAT SERVICE !!
If I could give zero stars, I would.
When I first moved to TC, I had a new Ford Ranger; it required a 500 mi. oil change. Not knowing TC yet, I stopped in their oil change facility. They told me the differential oil also needed changing - after 500 miles! I wish I'd gotten that in writing.
Years later, I test drove a CR-V there, and for grins, began talking nos. with the salesperson who, halfway into this, abruptly got up and left her office - no explanation. I'd heard of this trick. After a few minutes, I walked ... Read More DealerRater - Dec 17, 2021
We were up in traverse city for our 1 st vacation since the pandemic and our pilot alternator went out. It was 5 min to close we called and spoke with josh mccoy the Honda service manager he explained that they are very busy the next day and but he would try and squeeze it in he even waited a half hour past closed for us to drop it off and make sure we had everything we needed out of it. The next day he and one of his repair people came to work early to check it out so the did ... Read More DealerRater - Jul 27, 2021
Ordered a part for our Honda. We had researched it and questioned whether it was the right part. We had to keep calling them to see if the part was in they never called us. We went in and guess what it was the wrong part!!! Then several calls from them wanting a 100% rating. Promised free car wash certificates that never came. Very unorganized! Do NOT recommend.
Honda civic in for factory recall on Dec 18. A/C inop and part was supposed to be replaced. They promised that car would be fixed 2-3 hrs after the part arrived. I live 2 hrs away. Long story short, factory sent the wrong part which they failed to check before taking car apart. I drove to pick up car nearly 2 weeks later to find this out. Now we have car back with no fix and no car to drive for the 2 weeks we waited. They could have and should have handled this so much better. Still waiting for repair - all ... Read More DealerRater - Jan 1, 2021
Just an awful customer service experience! 0 Stars! We recently had our Acura serviced and thought we had been overcharged based on quote (not estimate) received from the Service Manager. Sent an email to the service manager the day after picking up the car querying the charge as well as a follow up email 10 days later and received no explanation. Contacted customer service by email to try and get a response referencing the invoice number and attaching two emails sent to the service manager and received an email promising to call. Didn't receive a call and sent a reminder a ... Read More DealerRater - Oct 21, 2020
Brought my car in for service on a busy day. Ryan seemed to be the only service advisor working at the time. Even with the service volume being crazy, Ryan was awesome. Great customer service experience and communication. Thanks Ryan and the service department! You all rock!
Had a 3:30 appointment fir an oil change. I arrived at 3:15pm, waited outside the service bay because 4vehicles already inside. Eventually 3 of the 4 cars were moved out and I continued to wait outside the bay. As Ryan was moving vehicles out of the bay two employees (male and female) were seen just sitting or walking around. The male left momentarily and when he returned to the bay I watched as he consumed two ice cream sandwiches and still no one waived me in or contacted me. With the virus situation I was unsure if they were going to come talk ... Read More DealerRater - Jul 28, 2020
A bsolutely atrocious customer service. Joshua McCoy was my service advisor. I got my car towed to Williams Honda after it overheated on vacation. Mr. McCoy said it was my radiator and they fixed it. I drive up from Ohio to retrieve my car and when I turn on my car the temperature gauge wouldn’t even light up. They take a look at it and Mr. McCoy tries to tell me a rodent ate some wires in between the time of them fixing it and me arriving. They start looking at it and say they need to fix the ... Read More DealerRater - Jul 26, 2020
I had a good experience had to get my oil changed and tires rotated I made the appointment got there on time.they were very friendly got the job done in a timely manner. It was a good experience thank to Josh
I will never buy/ have another vehicle serviced at Williams Honda ever.
Not even 1 mo into our lease we experienced issues. Sales told us to contact service. Our lease has been in the shop 3x now and still is not fixed. Management tells me us he’ll make it right I go to pick up my vehicle after service having it for 1 week all that was done was a soft ware update. The problem still isn’t fixed. This will be the 4th time and the issue still isn’t resolved even though service said if the procedure didn’t ... Read More DealerRater - Oct 2, 2019
EMployee was patient and courteous and listened to what we were looking for.Delivered the car to us in a timely manner.Took as much time as we needed to explain EVERTHING on the car.Would definitely recommend Amanda WIlkerson
Took in my 03 accord for a power steering hose recall. Came home went to leave with the car again. High pitched squealing under the hood. Called William's said they are not responsible for any damage caused by them from doing the recall. Tensioner or belt. It didn't make this noise before it went in to them Always heard you will leave there with more problems than you come in with. Guess that is true. Will never go the again for anything.
Got a stone in windshield with less then 3000 miles on my Honda CR-V. Did not buy my car at Williams, but is the closest dealer to me. I wanted a Honda windshield, not after market. Called talked to Josh. He had me call parts to order, then parts transferred me to service. Josh told me he would call when the windshield came in to schedule a time to have it installed. A week later I called, and the windshield was there the day after I ordered it. I was told Josh would call to schedule. He didn’t. So I ... Read More DealerRater - Jul 19, 2018
Sam Comstock is by far the best car sales person I have ever worked with. We have purchased 2 vehicles at Williams Honda through Sam. He is kind, patient and incredibly helpful, going out of his way to answer any and all questions we had. We finalized sale on our Honda Odessey today! I can honestly say that I am going to miss visiting with Sam weekly, but look forward to working with him again when our next teenage driver needs a vehicle. The entire Honda team at Williams made each of our vehicle purchases with them as quick and enjoyable ... Read More DealerRater - Apr 4, 2018
Ken Myers answered all my questions and was able to get the vehicle I wanted. Very personable. This is our third Honda CRV with Williams and will continue leasing from Honda.
Visited today for my 1st oil change and tire rotation. I was greeted with a smile and a very pleasant attitude. Dropped car off at 9:30am and ask her if car would be completed by 11am and she keep her word and had my car finished and ready to go as promised. Have a 2017 CRV "fully loaded" and getting 32.2 mpg. WOW is that great.
I am new to the area and in need of service on my Honda. I stopped in and made a appt. Josh the service manager was very helpful. I also had several questions about the features of my new car "that the dealer I purchased at did not show me" he answered all my questions. tried before I moved to have the dealer I purchased pilot at and they acted like I was bugging them. Josh at Williams was more then happy to help he told me if I had anymore questions to stop anytime. I feel he ... Read More DealerRater - Jun 29, 2017
After multiple phone calls (>5) and two personal visits, I tried to get help with the end of my lease. NO one would help and those who promised to call back, didn't. Finally, I resorted to requesting a call with the General Manager. I asked to be put through to his voice mail when I was informed of his absence. "He does not have voicemail." I requested a meeting with the owner and was told his assistant would arrange that so I simply asked to leave a message with his voice mail. "He doesn't have ... Read More DealerRater - Jun 9, 2017
Have been trying to get Josh at Williams Honda traverse city to get my 2005 Honda acura recall parts in and this repair scheduled since September of 2016. Honda has authorized the work to be performed here. It is now April of 2017 and still getting the run around..... Grrrrrr
I had always wanted a Honda Accord (since 1978). I npw own one - thanks to the sales person and sales manager at Williams Honda. They had the car and color I wanted and we were able to make a deal. Thanks Laurie and Mike............. I would highly reccomend this dealership for sales and service - a five rating is good, but this dealership deserves a ten (10).
Williams is so bad that after being a loyal Honda owner of 16 years, I have resolved that I will not ever again own a Honda or any other make of car that needs to be dealer serviced at Williams. Their 1 hour oil change took 2 hours, their oil consumption test was the biggest joke ever (I was always 1 quart low, no matter what the dipstick reading was; however, I was never shown dipstick by them before or after filling and they never showed me how much they were putting in the car), and TEN MONTHS later, I still can not get ... Read More DealerRater - Nov 22, 2016
Went for my free oil change and front light bulb was out so needed that changed. They said it would take 1-1 1/2 hr. It took them 3 hrs and then Josh the service manager tried to charge me $140 for the light bulb change because it took them "1" hr to do and was charging me labor charges...really disgusted with his poor customer service
I always deal with Josh McCoy or Dale Penny; they are both top notch and go out their way to make sure the service and price are the best they can be. I will not go anywhere else for service.
Josh does a great job as service manager going out of his way to be sure our expectations are met. Even though he is very busy, Josh is always courteous. Thank you, Josh! Gary and Glenda Ciszewski
We bought our Honda Odyssey in 2003 at Williams Honda. It was awesome and the service was great. We have been going to the Williams Quicklube (Fastlube) service center for years and are always happy with the service. Don't forget to search for online coupons/mailer coupons as they send them out regularly. Chris Sack - Glen Arbor, MI
Josh McCoy is the service representative I use and he always meets or exceeds my expectations. One call to schedule and they are ready when I arrive and the car is done on time as promised! Yesterday I had routine service done and Josh took the time to replace a broken overhead light assembly on warranty even though I had not told him about the problem till I arrived to drop off the car. I appreciated the extra effort and would gladly recommend the service department at Williams Honda.
I have been to many Honda dealers but none this professional, fast and courteous! I took my Honda accord in for front brakes, they inspected everything while I was there and let me know it was all OK! The waiting room was very nice and Josh S. help me with all my questions ! Very friendly and fair priced services ! I appreciate all the help and I will be back to see you guys !
Once again Josh McCoy, the Honda service manager, exceeded our expectations on service for our Honda CRV. He explained what additional service they recommend and why it should be done, which is what we expected at that time.
Was able to browse for, find, and purchase the car we wanted all on the same day in a very short amount of time. The service was friendly and very rapid. All questions were answered quickly and adequately. I would recommend this dealership to anyone seeking to buy a new or used car based off of the service I received.
Brought my wife's CR-V in for an oil change, tire rotation, and trans fluid flush. Very impressed with the speed and efficiency of the service department. No hidden costs, the service advisor told me what I should expect and it was exactly that. Waiting area was clean and coffee was hot, I was a happy camper. Will bring it back for it's next service appointment with no hesitation. Good work Williams!
I took my 08 Honda Odyssey in for a manufacturer's safety recall service. The vehicle had around 100,000 miles at the time of service. When I picked up the vehicle, Jack and Josh recommended several service procedures that are performed at this mileage. I wanted to check on prices and contacted 4 other dealerships in Michigan (southeast MI area). I went through the list of recommended procedures and found out that one service procedure recommended by Williams was not recommended by the other dealerships. In fact, they all emphasized that it was unnecessary. This procedure would have cost several hundred dollars. I ... Read More DealerRater - Jun 8, 2015
I drive a lot for my job therefore my vehicle requires regular maintenance. Josh McCoy has always been helpful, pleasant and professional in meeting my vehicle needs.
I've been fortunate to have owned many cars and have worked with many dealerships. My favorite vehicle (Honda Odyssey) has over 125,000 miles. It is very comfortable and dependable transportation--I count on Williams Honda to help me keep it in top shape. Josh McCoy in Service always takes the time to listen whenever I bring the van in and answers all my questions. Work is done to perfection and when promised. I recommend Honda vehicles and Williams Honda is the perfect place for service.
I will continue to do business with Williams Honda as they have been exceptional to work with. All employees that we worked with were very knowledgeable and friendly. They work with you on pricing until you get to a price that works for you. As far as learning about the SUV's features and how all the bells and whistles work, Dave Raymond goes above and beyond as far as we are concerned. He does a very thorough job in making sure you understand everything about the vehicle. You can also call at anytime during their normal business hours with ... Read More DealerRater - May 21, 2013
Recently took our 2010 Honda Accord in for an oil change and service. I was greeted promptly by a service technician that was friendly and efficient. The work that was to be done was reviewed and the cost given. My vehicle was ready when promised, the cost was as stated, and they presented a list of maintenance items that should be taken care of very soon, items to keep an eye on, and those that were ok and not to worry about. The check out was quick. The waiting area was clean, comfortable, television available and coffee and cookies were available. ... Read More DealerRater - Apr 18, 2013
I have been a customer of Williams Honda's Service Department for five years and they have taken excellent care of our family's two Hondas: a 2003 Element (which now resides with my daughter at college) and my 2011 Accord. Josh McCoy is the Service Manager to whom I have always brought the cars and he has never failed to assist me with courtesy, knowledge and respect for the transportation needs of our family. In fact, there was a time when something had gone amiss with the Element and Mr. McCoy made sure that the car was serviced immediately in order ... Read More DealerRater - Apr 16, 2013
We bought our new Honda CRV in April of 2012. Dealing with Steven Guest (Sales Consultant) was the most pleasant experience we have ever had in a new car showroom. (We're in our 60's.) He was a very good listener, very well informed and very articulate in explaining technical information, low-keyed (not pushy) but attentive, did not make negative comments about the other car that we were considering, and honored the price concessions that we requested. From a buyer's point of view, you could not have a better salesperson. Now on to the service department. Our experiences are limited, ... Read More DealerRater - Mar 29, 2013
I took my 2004 Honda PIlot in to the Service Dept for several issues. I was treated courteously. The service work was completed and the vehicle was returned to me on a timely basis. Pricing was as predetermined including a new battery at a very fair price. My experience with the Williams Honda Service Dept. was exceptional as it always is.
When taking my car in for service I was met by a cheerful and engaged professional. He knew the reason for my visit and, knowing that I was going to wait for the almost 3 hour service (I live over 60 miles away) offered to have their shuttle take me somewhere. A little later he came to let me know that the technician working on my car was going to take a very short lunch break so I could get back on the road. The car was done to my satisfaction and I received a promised discount as well!! I recommend Williams ... Read More DealerRater - Mar 27, 2013
My Honda CR-V has over 341,000 miles on it, so I am concerned about the quality of service. We have been going to Williams Honda for two years (we also have an Element)and have been very pleased with the quality of serivce on both cars. I have yet to have a problem with either of our vehicles that required either road service or an emergency repair. I had Williams Honda perform one of their World Class Inspections before I drove my CR-V from northern Michigan to sourthern Arizona and back earlier this year, and the car performed without a hitch (... Read More DealerRater - Dec 19, 2012
I am always able to get an appointment to fit my schedule since I drive 45 miles from a neighboring town. Staff is always friendly and helpful with advice.
Always nice people to work with. Waiting area nice for children- thanks. Easy to get ahold of someone. When message left, am promptly called back.
The staff recognizes me when I come in for an oil change. They are honest and complete. I have never had to come back for something they missed. I recommend this service center.
We needed new tires for our family Odyssey. We shopped around at multiple dealers, and Williams either price matched, or beat competitors pricing. Josh is always helpful, and pricing is always fair.
Williams Honda, service department has excellent service, friendly and confident technicians. They have explained the details of the repairs. Parts are expensive because of the imports. Thank you.
As usual the staff was always polite and helpful. In particular Josh McCoy did a great job. I gave the rating of 4 (Good) on quality of service dept work since I had to return for another followup to finally get the problem resolved. This second trip required leaving the mini van for one week ( a no charge loaner car was provided).
Been using this dealership for several years. In addition to excellent service, I have gone in a number of times for help with Element related issues, not service, and Josh has been very helpful. Issues like how to get the seat out or what indicators on the dial mean or recommendation for tires.
I have exclusively had my 2005 honda odyssey serviced at williams honda. The staff of the service dept. has always been very friendly, helpful and informative to what is needed without putting pressure on doing the work then and there. They have followed up on service to make sure there were no problems. They have also followed up on reminding me of service that i postponed but still needed to be done. I trust there workmanship and value there thoroughness. thanks- douglas hoagg, traverse city
I arrived early and was greeted at that time, not made to wait. Josh suggested another service that our car required (Change new car differential fluid) which I OK'd. The waiting room was very pleasant. I did not wait longer than the estimated time of one hour. Overall, a very efficient and pleasant experience.
Everyone at the dealership were helpful. They explained all they were going to do and what upcoming things need to be done at the next visit. There was no waiting for our appointment. They finished the car when they said it would be done. The waiting area was clean and they supplied free internet and coffee.
My appointment was at 2 pm - when I arrived at 1:55 I was greeted by Dale Penny who immediately took my vehicle to be serviced and assured he would notify me as soon as the work was completed. He then explained what had been done, escorted me to the cashier and made sure that I was satisfied with my experience today at Williams Honda.
They are always pleasant, helpful, and good at what they do-- I can get an appointment quickly, I just wish they had weekend or evening hours!
Overall, we have had a good experience with Williams Honda. Everyone is always very helpful and appears anxious to help in any way they can. Pat McWilliams in sales has really been excellent to deal with.....he is really an asset to the dealership.
Josh, and John who also has worked with us, are friendly and professional. We have been going there for over 9 years. We feel we can count on them to inform us, answer questions, and take care of any problem we might have. The dealership used to wash the car after they serviced it but did not yesterday. Williams rotates tires purchased there for free. Even thought the car we purchased there includes tires there is a charge. Dick and Cindy
Worked with Dale Penny on warranty work on our 2011 Honda Pilot. He was very easy to work with. The parts had to be ordered, so it took two trips to get the work done. It would have been great if the parts would have been avaiable on our first trip. Would have saved us a second trip back with gas at almost $4.00/gallon. There was a bulletin from Honda covering the work that was needed so Williams should have had the parts in inventory.
The appointment for an oil change was easy to make and at a convenient time. The staff went right to work and called me with a question about changing the air filter. The work was finished quickly and they had written suggestions about future work--things I will take care of when we change over to snow tires. As always, the staff was courteous, personable and professional.
We were very impressed in Williams Honda and service representative Josh McCoy. We bought a used Honda Odyssey the previous year from Williams and had problems with the left sliding door. Usually you expect when you buy a used vehicle that you get the car "as is" but Josh was able to work with us and fix the door without charging us labor, For a family on a tight budget it was quite a blessing. Thank you Williams Honda and Josh McCoy! The Murphy's
Josh, John, or whomever I deal with at Honda are always friendly, helpful, sometimes humorous (although their jokes are not allowed to be worse than mine). They go out of their way to provide as good a price and as fast a time in and out the door as possible.
I never thought I'd prefer a dealership in my wildest dreams until we started bringing our Honda 02 and 05 to Josh and John for servicing. Now I can't think of another place I'd want to go to. If those two guys ever leave, I honestly won't see ... Read More DealerRater - Sep 15, 2012
Josh was professional, friendly, and courteous. Our work was completed in half the time we expected. There were no hidden or unexpected fees. We will definitely use this facility again.
I thought I had a wheel bearing going bad. I called Josh for an appointment and he gave me one the next day. When I arrive I was greeted and the work order was processed promptly. The problem was analyzed and road tested with the determination I was having tire problems. The work was accomplished in the time frame promised. I then asked if there was a spot for a lube/oil/filter service. It was started immediately and finished quickly. The cashier was pleasant and I was on the way to where I purchased the tire.
Josh and service staff are always friendly and helpful. We are on our 5th Honda very happy with performance and vehicles. Take all our Hondas to be serviced at dealership.
I was greeted in a friendly fashion and and although the services I was expecting were going to take over two hours, as I was getting ready to leave the service manager reassured me that they would provide the service in a timely fashion. This allowed me to have my car taken care of and I returned to Petoskey in a timely fashion.
Every time I visit the Honda Service Dept. the Service reps. always greet me promptly. They are always courteous and go out of their way to be helpful. The waiting area is clean and neat, and often they will come over to tell you of the progress of the service department.
Always friendly, Took a little over 1 1/2 hrs for oil change, rotate tires and update computer software recall. Price a little high, forgot my coupons!
The price I was given was estimated at about $200 was not close to what I paid for a total of $265. Not happy with the price.
I am from out of town and my Honda Element needed an oil change...your service dept was able to take me in at the last minute much appreciated...I didn't have to make a special trip after all.
The staff is always very friendly and helpful-they are also very knowledgeable; waiting area is quite comfortable; the hours are convenient. I am always satisfied with the quality of the work- I would not go anywhere else!
i would think that a oil and filter change, rotating the tires and topping off all fluids could be done in less than a hour..and again maybe i don't understand why it take that long......
John has been extremely helpful concerning questions about something that seems to be wrong with the car. I have confidence in him. That is why I am a customer.
Friendly,knowledgeable, efficent service. I have been a customer since 2004, when I purchased my 2004 Honda Civic and haveused the service department and have had the car in for auto boydy repairs next door different times.
My help from Honda rep, in Califonia to service from Williams Honda, Traverse City, Michigan, where we bought our Honda Odyssy. was very professional and curtious. Thank you for your help solving my Problem with the VSA modual. Service manager was very helpful. Thankyou Williams Honda, and Honda. I will buy another Honda in future.Gary Swan
I stopped in at the Honda dealership to get service advice on my 2006 Honda Pilot. Josh apparently thought I was shopping for free advice and service quotes to shop with other repair shops. During our conversation he engaged in a discussion with another customer....cutting me off in mid sentence, with no apology. In short, I did not feel welcome at Williams Honda and will take my business to another Honda dealership.
I had no problems getting in for an oil change. Thanks for the great service, and we love our Honda Pilot!!! Tim was an awesome salesman.
Josh is always very friendly and provides very good service. Always gets us in to be seen ASAP. Honda's pricing remains competitive, but is still a bit higher than other service stations.
Great experience. I came for an oil change and product update on my CRV. Josh got us right in. The shuttle took us to the mall (Nice service to offer). We did some shopping and walked back. The car was done and the price was very reasonable.
We were pleased by how quickly we got an appointment, how informative the service personel was, and how fast the work was done. It was nice to be called when the service was finished, instead of having to call and check ourselves. A good experience.
I've owned many cars--and several were Hondas. Hondas are the best cars--and the Williams Dealership is the best Dealership. The staff is friendly. They listen to my issues. They send reminders and discount coupons. It never seems to be 'trouble' or a 'bother' to do a little thing--like change a bulb or wiper blade. They accommodate my busy schedule with a quick oil change on short notice.
Good overall, but don't always know what has already been done. Our car is in the system, and it would be nice to know they have looked at it and know what is needed for routine maintanence.
I was taken at my appointed time. John was pleasant and, as always, a pleasure to deal with. I had a oil change, tires rotated, ac filter and was on my way in less than an hour. I stopped in the service dept peridically to have the fluids and air pressure checked. Everyone is always willing to help me.
We took our 2005 Odyssey in for an oil change, turned out the previous oil change (performed else where) had stripped the threads in the oil pan screw. So, far this was disappointing, but ok, what are my options. The ONLY option given was to replace the entire oil pan at a significant cost. I'm not a car expert and our family was on our way home from vacation, so I paid. Once back home I learned that there were many options such as a temporary fix (to get us home) as well as a kit to fix the threading ... Read More DealerRater - Jul 16, 2012
Friendy courteous service from Josh and the other advisors. Very helpful. They looked at all my concernes and answered all my questions, Seemed to know their job.
I came in for an oil change, but they also look the vehicle over for any other potential problems. It does take extra time, but gives me peace of mind knowing it has been looked over.
Scheduled service is great and efficient. I have never had unexpectted delays. Everyone is very friendly and Wi-Fi is a nice feature. Our last Honda van went over 200,000 miles, and we expect the same with our new van with Williams' service.
The Honda brand is reknown for the durability, practical accommodations and pleasing design of its vhicles. Honda should also be very proud of their dealership, Williams Honda, here in Traverse City, Michigan.
I drove my last Honda - an Element - for 170,000 miles before passing it along to my daughter and she now enjoys having the perfect car for her purposes. Because Josh McCoy and the service team at Williams Honda kept my Element in great condition, that car should see her through her college years, harp performances and into the beginning of her career as an educator. (In fact, ... Read More DealerRater - Jul 8, 2012
Did not take long to get the vehicle in for the service. Was scheduled and repaired according to my time frame. Friendly, courteous staff and pleasant office surroundings to wait.
I have bought 4 new Hondas from Williams and had all service work done there. Josh and John have always been great to work with.
My experience with Williams Honda was all positive. A real human being answered the phone when I called and transferred me to service right away. My Element had recall work to be done. My appointment was scheduled on the day I could travel to Traverse City and a nice man gave me a courtesy ride to my daughter's home. My car required unexpected brake work and John was very prompt in telling me my options. The work was quickly done and I was on my way. I would recommend the dealership to anyone.